Terms and Conditions | Fluid Audio Designs

By clicking "I agree to the terms & conditions" or by paying an invoice from Wildback Partnership, you are agreeing to the following Terms and Conditions :

Price Option 1 TURN KEY PACKAGES

Payment terms - 50% payment confirms the order, 45% payment first day on site and 5% payment 7 days after completion.
Refunds: Once the 50% deposit has been paid we are unable to offer a refund.
Refunds: Once the 45% payment has been paid we are unable to offer a refund.
Refunds: Once the 5% payment has been paid we are unable to offer a refund.

Price Option 2 CLIENT ACTS AS CONTRACTOR

Payment terms - 25% payment confirms the order, 75% payment first day on site.
Refunds: Once the 25% deposit has been paid we are unable to offer a refund.
Refunds: Once the 75% payment has been paid we are unable to offer a refund.

The client ‘acts’ like the contractor and Fluid Audio Designs trading as Wildback Partnership ‘acts’ like the labourer.

The client accepts responsibility for some of the risks in exchange for Fluid Audio Designs trading as Wildback Partnership removing profit on materials and other services, which in turn reduces the client's overall costs. The client purchases the materials allowing the client the ability to reclaim VAT on materials giving a possible further saving.

The client acting like the contractor agrees to take on the following responsibilities:

Purchasing materials, in most circumstances, allows the client to reclaim VAT
Arrange delivery of all materials to the property and ensure they are loaded in the correct spaces before work commences
Provide insurance to cover public liability, the building site including tools and materials
Provide low-skilled labour when requested
Paying labour costs for Fluid Audio Designs trading as Wildback Partnership and local skilled and unskilled labour
Paying additional labour and or material costs if any issues result in construction time being extended
Paying additional labour and or materials costs if they are required to complete the works

Fluid Audio Designs trading as Wildback Partnership acting as the labour, agrees to take on the following responsibilities:

Supplying materials lists and or invoices for clients to purchase
Construction of all soundproofing and installation of all acoustic treatment
Ensuring all room acoustics responses perform as specified within the acoustic report
Ensuring all soundproofing performs as specified with the soundproofing report (unknown building defects excluded)

Payments to Fluid Audio Designs trading as Wildback Partnership are purely for labour and minor materials (items like tool hire and some specialised fixings).

Payment terms - 25% confirm the order and 75% payment on the first day on site the week the works are set to start. We are unable to offer refunds with this price option.

An overall work schedule will be provided. Please note, that we usually work a one-week on and one week off schedule unless stated otherwise.

While every effort is made to slightly overestimate labour and materials, any additional labour costs or material costs will be raised with the client during the build and invoiced as an additional cost to the client acting as the main contractor. Material prices do fluctuate, it is strongly recommended that you purchase all materials as soon as you receive the materials list. Pricing Option 2 gives the client the ability to adjust the direction of the build relatively easily by simply ordering more materials or paying for more labour, this is more complicated and costly with a turnkey package.

Price Option 3 CLIENT IS THE CONTRACTOR

This is our most flexible pricing option and enables the client to have the greatest cost savings, however, it does come with higher risks.

Any amendments to the soundproofing or acoustic designs, construction specifications, material lists or drawings after they have been issued will be charged at a pre-agreed hourly rate.
Quotations that the designs produced will be produced on the following basis :
- The Client is the contractor and Fluid Audio Designs trading as Wildback Partnership provides skilled.
- Labour only and tools* if previously agreed.
- The Client as the contractor takes on the following responsibilities:
  - Purchasing all materials, in most circumstances allows them to reclaim VAT.
  - Providing and paying local unskilled labour
  - Providing insurance to cover public liability, the building site and our tools and materials.
  - Paying skilled labour costs for Fluid Audio Designs trading as Wildback Partnership
  - Paying skilled labour costs for specialist contractors (for example, air conditioning engineers, plumbers /
  - electricians)
  - Paying additional labour/material costs if changes are made to the original design or construction takes longer than expected and/or additional materials are required.
- Fluid Audio Designs trading as Wildback Partnership provides skilled labour only and tools* if previously agreed and takes on the following responsibilities:
  - Supplying materials invoices for The Clients to purchase in their name.
  - Supplying schedule of Work including skilled and unskilled labour costs
  - Construction of internal works including soundproofing and acoustic treatment alongside The Client's unskilled labour.
  - Overseeing the Client's locally sourced labourers and other skilled contractors.
  - While every effort will be taken to ensure all soundproofing and acoustic responses perform as designed, as The Client will be providing a locally sourced unskilled labour team, some of the work will be carried out while Fluid Audio Designs trading as Wildback Partnership is not on site to oversee. Therefore, we will not be responsible for any soundproofing or the acoustic work that we have not been able to fully oversee. This also includes but is not limited to unknown building defects and any design parameters that may be changed by The Clients after the design has been submitted.
- Principal Architect
  - While Fluid Audio Designs trading as Wildback Partnership will do everything to ensure all design work is carried out correctly while also implementing we will not be able to take on the liabilities that come with being the Principal Architect on any of the work relating to any domestic works. The Clients will need to become the principal architects and take on those responsibilities.
- Tools*
  - Fluid Audio Designs trading as Wildback Partnership will provide our own professional tools while onsite. We are happy for The Client's unskilled labour to use our tools while onsite or when/if we leave our tools onsite with the understanding that The Client covers the costs of replacing any tools lost or damaged at the end of our time onsite. While our tools are onsite The Clients must provide insurance to cover the cost of our tools. A detailed list of our tools will be provided at the start of construction.
  - We will provide a small list of hand tools we recommend The Clients purchase.
Payment terms -
- For design work: Full payment confirms the order.
- For our skilled labour: Full payment confirms the order.
- Skilled labour must be paid a minimum of 4 weeks in advance and a full payment schedule will be issued to help The Clients manage cash flow.
- We are unable to offer refunds with this price option.

Digital Downloads

We do not accept returns and do not offer refunds for digital downloads purchased from this website. This includes but is not limited to services that are purchased on our website to provide digital PDF reports that will be emailed to the customer.

For example, if you purchase a product that requires that Wildback Partnership either check your designs or carry out some of our calculations to create a report and then email you with the digital report, once the purchase has been made on our website, we are unable to offer a refund, as the work to create the report may have already begun.

It is the responsibility of the customer to provide exact dimensions and the necessary information to enable Wildback Partnership to create the designs. If there is an issue with the customer's dimensions or information, the design will need to be carried out again at the customer's cost.

Acoustic and Soundproofing Designs

Payment terms are, full payment confirms the order, and once payment has been made, we are unable to offer a full or partial refund.

The design reports we issue highlight tolerances, it is the clients responsibility to ensure the constructions the space(s) is(are) kept within the design tolerances. If the design does not perform according to the design parameters and it is found that the finished installation is outside of the design tolerances, it will be the customer's responsibility to rectify the issues at the customer's expense.

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